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REAL FYRETwin Eagles FAQ: Answers to the Most Common Questions
Twin Eagles FAQ: Answers to the Most Common Questions
When you’re investing in a premium outdoor kitchen, it’s normal to have questions — and Twin Eagles delivers on more than just performance and style. Whether you’re wondering about product warranties, cleaning routines, installation details, or general grill care, this FAQ covers everything you need to know. From their 304 stainless steel craftsmanship to their innovative grilling systems, Twin Eagles built in grills are trusted by chefs and homeowners alike. With thoughtfully designed components for luxury outdoor kitchens, use this guide to find accurate, detailed answers before making your next upgrade.
FAQ
About Twin Eagles: Brand Identity & Features
When you’re shopping for a luxury grill that delivers both performance and visual appeal, Twin Eagles is one of the most respected names in the industry. Known for their precision engineering and sleek stainless steel design, Twin Eagles built in grills are handcrafted in the USA and packed with premium features. From their signature 5-Part Grilling System to modern details like LED control knobs and seamless welds, this brand blends professional-grade cooking performance with architectural elegance. In this section, we’ll answer the most common questions about what makes Twin Eagles stand out, where their products are made, and why so many homeowners consider them a top-tier outdoor cooking solution.
Twin Eagles is known for crafting high-end outdoor kitchen equipment, especially luxury built in gas grills made in the USA. Their brand reputation is built on premium materials, meticulous design, and professional-grade performance. Each grill features a sleek, modern look and innovative technology like the exclusive 5-Part Grilling System, which enhances preheat speed, heat control, and searing performance. The company also offers complementary accessories that integrate seamlessly into outdoor kitchen islands.
All Twin Eagles grills are proudly made in the USA at their state-of-the-art facility in California. Each unit is handcrafted by skilled engineers using 304 stainless steel, heli-arc welded seams, and precision fittings. This domestic manufacturing process ensures consistent quality, long-term durability, and full control over every design element. Their American craftsmanship is one of the brand’s biggest selling points.
Twin Eagles uses commercial-grade 304 stainless steel for the body, burners, and key components of their grills. This material is prized for its corrosion resistance, durability, and clean finish. The grills also feature ceramic briquette trays for radiant heat, hexagonal cooking grates for maximum surface contact, and seamless welds for strength and aesthetics. These premium materials help the grills perform at a professional level while withstanding outdoor elements for decades.
The 5-Part Grilling System is a signature Twin Eagles feature designed to elevate your cooking results. It includes:
Drafting for efficient airflow and quick ignition.
Zone dividers for independent heat control.
Ceramic briquettes for even, radiant heat distribution.
Hexagonal grates for professional sear marks and heat retention.
High-performance burners for fast preheat and reliable power.
Together, these components make Twin Eagles one of the most advanced grill systems in its class.
Yes — Twin Eagles is positioned as a luxury outdoor cooking brand, with a focus on elegant design, high-quality materials, and advanced functionality. Their grills are often included in premium outdoor kitchen builds and appeal to homeowners who value both aesthetics and long-term performance. The price point reflects this status, but so does the craftsmanship and longevity of the product.
If you’re wondering whether the price matches the performance, our full breakdown on why Twin Eagles grills are worth the investment covers all the reasons customers choose this premium brand.
Compared to other premium brands, Twin Eagles stands out for its attention to detail, American craftsmanship, and integrated outdoor kitchen system. While competitors may use similar materials or output levels, Twin Eagles differentiates itself with features like LED TempTrack™ lighting, teppanyaki griddles, and built in accessories that match the core grill design. Everything is made to work as one cohesive system, giving it a polished, high-end look few others can match.
FAQ
Installing Your Twin Eagles Gas Grill: What You Need to Know
Installing your Twin Eagles gas grill properly is key to ensuring peak performance, safety, and a seamless fit within your outdoor kitchen island. Whether you’re working with a licensed contractor or handling the layout yourself, there are a few essential factors to consider — from gas line hookups and ventilation requirements to island cutouts and clearances. Twin Eagles grills are engineered for precision and reliability, but correct installation makes all the difference. This section answers the most common setup questions to help you get started the right way.
Twin Eagles grills are primarily designed for built in installation into custom outdoor kitchen islands. Each model includes a detailed cutout specification sheet to ensure a proper fit and safe clearance. You’ll need a non-combustible base, proper ventilation, and access to a gas line (natural gas or propane, depending on the model). Freestanding models are also available if you prefer a cart-style setup.
Want to see the full range of Twin Eagles grills and outdoor kitchen components? Check out our Complete Twin Eagles Product Lineup Guide for specs, dimensions, and top features.
The TEBQ36 (36-inch) grill requires a cutout width of 34.25 inches, a depth of 24.25 inches, and a height of 11.75 inches.
It’s important to use the official cutout specs provided by Twin Eagles for each specific model. These measurements ensure proper airflow, structural support, and alignment with the grill’s mounting flanges.
No — Twin Eagles grills must be installed into non-combustible enclosures. If your island is made from wood or other combustible materials, you’ll need to use an insulated jacket liner (sold separately) to safely house the grill. This liner acts as a heat shield and is essential for code compliance and fire safety.
Yes, most Twin Eagles grills require a 120V electrical connection to power features like the TempTrack™ LED lighting system, internal halogen lights, and electronic ignition components. Be sure to have a GFCI-protected outlet available within range of the installation area.
Twin Eagles offers both natural gas (NG) and liquid propane (LP) versions of their grills. Be sure to choose the correct model for your fuel source. You’ll need to connect the grill to a properly sized gas line using a licensed professional, and all connections must meet local building codes and gas pressure requirements.
While confident DIYers can handle basic island construction, it’s strongly recommended to hire a licensed contractor or outdoor kitchen specialist to install a Twin Eagles grill. This ensures proper fit, gas line safety, and code compliance — especially if you’re integrating electrical components or other Twin Eagles accessories like side burners and refrigerators.
FAQ
Care, Cleaning & Maintenance Tips for Twin Eagles Products
Proper maintenance is key to getting the most out of your Twin Eagles grill and outdoor kitchen setup. With premium 304 stainless steel construction and advanced burner technology, these appliances are built to last — but regular care helps preserve their beauty and performance. In this section, we’ll walk you through essential cleaning and maintenance tips for your Twin Eagles products, from grill grates to drip trays, so you can keep your outdoor space running like new all year long.
Maintenance recommendations and cleaning procedures referenced here are based on the official Twin Eagles Grill Use & Care Manual.
Use a soft cloth with warm water and mild dish soap. For tougher spots, apply a stainless steel cleaner with a non-abrasive pad, always scrubbing with the grain of the steel. Never use steel wool or chlorine-based cleaners. Polished areas should be treated with extra care.
While the grates are still hot (but after turning off the burners), use a BBQ brush dipped in water to steam clean the grates. This loosens food particles and keeps the grates clear. Cleaning while the grill is still warm is more effective than waiting for it to cool.
Not after every use. The briquettes are self-cleaning when you run the grill on high. For deep cleaning, flip the trays upside down and run the grill on high for 30 minutes. You can also shake out debris and wipe the trays as needed.
Let the grill and pan cool completely, then slide out the drip pan and wipe it down. Always reinsert it fully before using the grill again to avoid grease fires. Never operate the grill without the drip pan installed.
Inspect the burners regularly — at least once a month or if the grill hasn’t been used in over 30 days. Soak them in warm water and scrub with a wire brush. Clear any blocked ports using a pin. Make sure they are dry before reinstalling.
While the grill is built with durable 304 stainless steel, long-term exposure to coastal salt air, pool chemicals, or masonry dust can cause surface corrosion. Twin Eagles strongly recommends using a grill cover when not in use and keeping the grill dry.
Surface rust is usually caused by particles deposited on the grill, not the steel itself. Use a mild abrasive pad with stainless steel cleaner, scrubbing with the grain. For minor scratches, use 100-grit emery sandpaper very lightly.
Clean all surfaces and interior areas
Remove food debris to avoid attracting rodents
Disconnect the gas supply
Use a cover
If in a salty, humid, or dusty environment, consider storing the grill in a more protected space.
FAQ
Twin Eagles Grill Performance & Cooking Features
Twin Eagles grills deliver powerful, professional-grade performance that’s engineered for results. Each model combines precision heat control with cutting-edge design, including zone dividers, ceramic briquette trays, and high-BTU burners for maximum flexibility. Whether you’re using the infrared sear burner for steakhouse-style crust or the rotisserie system for slow-roasted meals, these grills offer a premium cooking experience designed to impress. In this section, we break down the standout grill performance features that set Twin Eagles apart.
Twin Eagles grills use high-performance U-burners that deliver up to 25,000 BTUs each, with a total output between 50,000–100,000+ BTUs depending on the model. The heat output is evenly distributed through ceramic briquette trays, which radiate and maintain consistent grilling temperatures across the entire surface.
Yes — Twin Eagles offers a dedicated Wood Fired Pellet Grill & Smoker, the TEPG36. This premium smoker grill uses all-natural wood pellets for authentic smoke flavor, combined with digital temperature control and WiFi connectivity. It includes multiple grill modes such as Smoke, Smoke Plus, Sear, and Charcoal Assist, making it one of the most versatile smoker grills on the market. Whether you’re low-and-slow smoking brisket or searing steaks at 725°F, this unit gives you professional results with ease.
The infrared sear zone burner is designed for intense, high-heat searing at the beginning of the cooking process. It locks in juices and creates a crisp crust on meats within minutes. The ceramic surface burns off drippings and requires minimal maintenance. Twin Eagles recommends 2 minutes per side with the hood open, followed by finishing over the U-burners.
The rotisserie system includes an infrared rear burner, a stainless steel spit rod, and meat holder forks. It allows for slow, even roasting and is standard on “R” models like the TEBQ36R and TEBQ54RS. The rotisserie is designed with upper and lower spit positions to accommodate different loads, and it features a motorized turning mechanism and basting pan to catch drippings.
Ceramic briquette trays sit above the burners and serve two functions: distributing heat evenly and vaporizing drippings for added flavor. The self-cleaning briquettes reduce flare-ups and help maintain consistent cooking temperatures. They can be flipped and burned off for deep cleaning.
Yes. Twin Eagles grills include heat zone separators, allowing you to isolate burners and create different cooking temperatures side by side. You can sear steaks on one side while gently grilling vegetables or keeping food warm on the other. This makes the setup ideal for multitasking during large meals.
Yes. Twin Eagles grills come standard with interior halogen lights and LED-backlit control knobs for nighttime grilling. A hood-activated switch automatically shuts the lights off when the lid is closed. This ensures full visibility of your grill surface without interrupting the ambiance.
FAQ
Warranty, Support & Product Registration Info
When you invest in a Twin Eagles grill, you’re backed by one of the strongest warranties in the premium outdoor cooking industry. From lifetime coverage on key stainless steel components to multi-year protection on burners, trays, and internal parts, Twin Eagles offers peace of mind with every purchase. In this section, we’ll break down the warranty coverage, explain what’s included, and show you how to register your grill or get in touch with customer support if you need assistance down the road.
The Limited Lifetime Warranty covers the stainless steel main burners, hexagonal cooking grates, and all fabricated stainless steel components under normal residential use. This includes the body housing, firebox, and hood. However, it excludes cosmetic issues like discoloration, surface rust, or scratches.
Twin Eagles offers a Five Year Limited Warranty on the following parts:
Stainless steel briquette trays
Sear zone burners
Rotisserie burners
Gas valves
Drip pans
Yes — Twin Eagles includes a One-Year Full Warranty that covers all grill components, including electrical systems, lights, knobs, and igniters. If any part fails within the first year, it will be replaced or repaired at no cost, including parts and labor, as long as it’s handled by an authorized service representative.
The 90-Day Residential Plus Warranty applies to Twin Eagles grills used in semi-commercial settings like private clubs or bed and breakfasts. Coverage is limited to part replacement, but owners are responsible for all labor, installation, and freight costs. This warranty does not apply to restaurants or food service operations.
You can register your grill online through the official Twin Eagles product registration page:
👉 Register your product here
If you purchased your grill from Best of Backyard, we recommend contacting us first for any warranty or support needs. Our team can help confirm your model number and serial number, assist with documentation, and coordinate directly with Twin Eagles on your behalf.
📍 Visit Us: 9901 Indiana Ave Unit 109, Riverside, CA 92503
📞 Call: (951) 977-8222
📧 Email: info@bestofbackyard.com
You can also reach Twin Eagles directly at (800) 789-2206. Be prepared to provide:
Your name
Grill model and serial number
Purchase date
A detailed description of the issue
Please note: Twin Eagles does not cover service calls related to installation issues. All removal, labor, and shipping costs are the owner’s responsibility.
FAQ
Troubleshooting Common Twin Eagles Grill Issues
Even with a high-performance grill like Twin Eagles, occasional hiccups can happen — especially after extended use or seasonal downtime. Whether you’re dealing with ignition failure, uneven heating, or unusual flame color, most issues can be resolved quickly with a few simple steps. This section covers common Twin Eagles grill troubleshooting tips to help you get back to grilling in no time, with guidance pulled directly from the official owner’s manual.
Start by checking the basics:
Make sure the gas supply is turned on
Confirm the igniter is clicking
Ensure the electrode is sparking and positioned near the burner
If there’s still no ignition, the battery in the ignition system may be dead (if applicable) or the burner ports may be blocked. Clean the ports with a pin and try again.
A yellow or uneven flame usually means there’s incomplete combustion due to:
Blocked burner ports
Obstructed air shutters
High humidity or wind
Twin Eagles recommends shutting off the grill, letting it cool, and checking for debris inside the burners. Use compressed air or a wire brush to clear the burner holes. Yellow flames are normal during startup but should return to blue within seconds.
This is often caused by a tripped regulator. To reset it:
Turn off all burners and the gas supply
Disconnect the regulator from the propane tank or gas line
Wait 30 seconds
Reconnect the regulator and slowly open the gas supply
Then relight the grill using the ignition sequence. If the issue continues, inspect your gas hose for kinks and ensure proper gas flow.
This usually indicates that the burner has become unseated or the air shutter is improperly adjusted. Turn off the grill and allow it to cool. Then:
Remove the burner
Check for proper alignment over the orifice
Re-seat the burner and secure it firmly
You can also fine-tune the air shutter adjustment to reduce excessive air intake, which causes roaring or whistling sounds.
Make sure the rotisserie control knob is being fully depressed during lighting. Hold it down for 10 seconds after ignition. If it still won’t stay lit:
Check that the thermocouple is aligned with the flame
Ensure the burner holes aren’t blocked
Inspect the ignition wire for damage
Need Help with Twin Eagles? Visit Best of Backyard
Whether you’re researching your next premium grill or troubleshooting your current setup, Twin Eagles delivers on performance, design, and long-term value. With features like infrared searing, zone dividers, and one of the strongest warranties in the industry, these grills are built for chefs who demand the best. If you need expert advice, replacement parts, or want to explore outdoor kitchens featuring Twin Eagles, our team at Best of Backyard is here to help. Stop by our Riverside showroom or give us a call — we’ll make sure your outdoor kitchen is ready for anything.
Best of Backyard:
📍 9901 Indiana Ave Unit 109, Riverside, CA 92503
📞 (951) 977-8222
📧 info@bestofbackyard.com
