Returns & Exchanges

Small Parcel Items

Our 30-Day Return Policy applies to all small parcel items. You may return new, unused items within 30 days of delivery for a full refund or exchange. Items must be returned in their original condition and packaging.

• Initiating a Return: Contact our customer service team with your order number and reason for return to start the process. We will provide instructions and a return shipping label.
• Return Shipping Costs: Customers are responsible for all return shipping fees on small parcel items, unless the return is due to an error on our part. These fees are non-refundable, so please verify your order carefully.
• Refunds: Once your return is received and inspected, we will notify you via email, and your refund will be processed to your original payment method.
• Damaged or Defective Items: If you receive a damaged or defective item, contact us immediately. We will arrange for a replacement and cover the return shipping cost.
• Exchanges: To exchange an item for a different size or color, initiate a return and place a new order for your desired item.

LTL Shipments

For LTL shipments, please note that return shipping costs are higher. Additionally, items must be returned on the original pallet—properly strapped and secured just as they were received. Please review the following important details for LTL returns:

• Items must be repackaged on the original pallet in the same secure configuration as delivered.
• If items are not returned in their original condition, additional fees or restocking charges may apply.
• Due to the nature of LTL shipments, expect higher shipping costs and the potential for a restocking fee.
• We recommend confirming your order details carefully before finalizing your purchase to avoid return complications.