Real Fyre Charred Split Logs with G31 Burner
Price range: $1,694.70 through $2,356.20
This log set has a current shipping and handling time of 7-14 business days .
The Real Fyre Charred Split Logs with G31 Burner is an elegant gas log set that will enhance the ambiance of your home. Made by Real Fyre, a trusted brand in the industry, this set features hand-painted ceramic logs that resemble the natural beauty of split wood logs.
The G31 Burner is crafted with heavy-duty steel, ensuring reliable performance and long-lasting durability. The burner produces a lively and realistic flame pattern that will bring your fireplace to life. With the control valve, you can easily adjust the flame height to suit your desired ambiance.
This gas log set is designed for use in a vented fireplace and is compatible with natural gas and propane. The Charred Split Logs with G31 Burner come in various sizes, so you can find the perfect fit for your fireplace.
With its elegant and realistic design, the Real Fyre Charred Split Logs with G31 Burner will make a beautiful addition to any home. Whether you’re looking to create a cozy atmosphere or entertain guests, this gas log set is sure to impress. The Charred Split Logs provide a unique and modern look, making them a perfect choice for anyone who wants to update the appearance of their fireplace.
Includes:
- Real Fyre Charred Oak Gas Logs
- G31 Series burner
- Custom grate
- Glowing Embers
- Sand (natural) or Vermiculite (propane)
- Log locators
- Connector kit
- Damper clamp
PROPOSITION 65 WARNING: This product can expose you to chemicals including Chromium (hexavalent compounds), which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to: www.P65Warnings.ca.gov
Specifications
| Product Information | |
| Material | Ceramic |
| Log Style | Charred Split |
| Series | Charred Series |
| Burner Model | G31 Burner |
| Venting Type | Vented |
| Fireplace Location | Indoor |
| Warranty Information | |
| Logs | Lifetime Warranty |
| Burner | 10 Year Warranty |
| SPK-26 Pilot Kit | 3 Year Warranty |
Size Requiremnets
| Log Set Size | Fireplace Dimension | Depth | Height | BTU’s |
| 18/20 | 25” Front Width | 15″ | 17″ | 55,000 (NAT) / 40,000 (LP) |
| 24 | 35” Front Width | 15″ | 17″ | 65,000 (NAT) / 50,000 (LP) |
| 30 | 39” Front Width | 15″ | 17″ | 65,000 (NAT) / 50,000 (LP) |
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Estimated Delivery
Estimates only — may vary due to weather, holidays, or remote locations.Shipping Information
Small Parcel Shipping
We use USPS, FedEx, and UPS for smaller items like grill tools and accessories. Delivery typically takes 1–4 business days after processing.
- Orders are processed within 24–48 hours. Orders placed before noon are often processed the same day.
- Free shipping on orders over $59.99; smaller orders have a flat $9.99 rate.
- Orders over $400 require a signature. Someone 18+ must be available to sign.
- All shipments are tracked — you'll get an email with tracking once your order ships.
LTL Freight Shipping
For larger items like grills and outdoor kitchens, we use LTL (Less Than Truckload) freight. Shipments are palletized for secure transport and delivered curbside.
- The carrier will contact you to schedule a delivery window — please keep your phone number current.
- Delivery is curbside; items will not be moved inside your home or yard.
- Lift gate service is included to safely unload heavy items.
- Inspect your shipment on arrival. If products are visibly damaged beyond repair, refuse the delivery and contact us immediately.
- For minor damage, note it on the delivery receipt before signing, then contact us.
Important: Remote areas may have additional delivery times or fees. Contact us if you think your area may qualify as remote.
Returns & Exchanges
Small Parcel Items
Our 30-Day Return Policy applies to small parcel items. Return new, unused items within 30 days of delivery for a refund or exchange, in original condition and packaging.
- Initiating a Return: Contact us with your order number and reason. We'll provide instructions and a return label.
- Return Shipping: Customers cover return shipping unless the return is due to our error. These fees are non-refundable.
- Refunds: Once received and inspected, we'll email you and process your refund to the original payment method.
- Damaged or Defective: Contact us right away — we'll arrange a replacement and cover return shipping.
- Exchanges: Start a return and place a new order for the item you want.
LTL Shipments
LTL return shipping costs more, and items must be returned on the original pallet, strapped and secured as received.
- Repackage on the original pallet in the same secure configuration as delivered.
- Items not returned in original condition may incur additional or restocking fees.
- Expect higher shipping costs and a possible restocking fee.
- Please confirm order details carefully before purchase to avoid return complications.
Frequently Asked Questions
What happens if I'm not home during delivery?
The LTL carrier will reschedule for a later time or date, which may incur fees. To avoid delays, have someone 18+ available to sign, or arrange a trusted drop-off. Keeping your contact details updated ensures timely notifications.
Can I track my order?
Yes! Once your order ships, you'll get an email with a tracking number and link. You can also visit our Order Tracking Page. If tracking isn't updating, contact our support team.
What if my shipment is damaged?
If your shipment is visibly damaged beyond repair, do not sign — refuse the delivery and contact support with your order number and photos. For minor damage, note it on the delivery receipt and contact us for guidance.
What should I do if my order is delayed?
Delays can happen due to weather, traffic, or unforeseen issues. Review your tracking details first. For a significant delay or discrepancy, contact our support team so we can resolve it promptly.
Can I change my shipping address after ordering?
Contact support as soon as possible. We'll do our best to accommodate, but if your order has already shipped, changes may not be possible.
How do you handle orders for remote areas?
Remote areas may have additional delivery times or fees. Carriers will notify you if your location qualifies. If you have concerns about extra charges, reach out to support.
How can I contact customer service?
Call 951-977-8222 or email info@bestofbackyard.com. We're happy to help with any questions about your order.
Contact Us
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