Primo Ceramic Grills Round Charcoal Primo
From $999.00
Primo Ceramic Grills Round Charcoal Primo
The traditional Round Charcoal Primo offers the same quality ceramic in a round cooking area. Grill, bake, roast, or smoke any food.
Select from multiple installation options to find the best for you! The following are available as an additional purchase: a primo cart, cradle, table or All-In-One package. The All-In-One package comes with the grill head, an ergonomic handle, cradle stand, side tables, ash tool, and grate lifter. All options are the perfect way to complete your grill purchase.
About Primo Ceramic Grills
Proudly Made in the USA
Primo is the only ceramic grill manufactured in the United States. With 4 out of 5 Americans preferring American-made products*, it’s no surprise that Primo has become one of the most trusted names in outdoor cooking—standing apart from imported alternatives.
Patented Oval Design
Unlike traditional round ceramic grills, Primo’s patented oval shape delivers unmatched cooking efficiency and true two-zone versatility. You can sear and roast simultaneously, giving you total control over your cooking experience. Other brands may claim it—but Primo is the only grill that truly makes it possible.
Four Cooking Styles, One Grill
Grill, bake, roast, or smoke—Primo does it all. With a simple adjustment of your cooking configuration, you can prepare everything from sizzling steaks and artisan pizzas to slow-smoked brisket, all on the same grill.
Authentic Wood-Fired Flavor
Primo combines a durable ceramic shell with 100% natural lump charcoal to lock in juices and deliver that unmistakable wood-fired taste. The result? Tender, flavorful food that gas and metal grills just can’t replicate.
CALIFORNIA PROPOSITION 65 WARNING: This product can expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit: www.p65warnings.ca.gov.
Dimensions
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Delivery times are estimates and may vary due to weather, holidays, or remote locations.Shipping Information
Small Parcel Shipping
We use USPS, FedEx, and UPS for smaller items like grill tools and accessories. Delivery typically takes 1-4 business days after processing.
- Orders are processed within 24-48 hours. Orders placed before noon are often processed on the same day.
- Free shipping is available for orders over $59.99; smaller orders incur a flat rate shipping fee of $9.99.
- For orders over $400, a signature is required. Ensure someone 18+ is available to sign.
- All small parcel shipments are tracked, and you will receive an email with tracking details once your order ships.
LTL Freight Shipping
For larger items like grills and outdoor kitchens, we use LTL (Less Than Truckload) freight. These shipments are palletized for secure transport and are typically delivered curbside.
- LTL carriers will contact you to schedule a delivery window. Please verify your phone number for timely notifications.
- Shipments are delivered curbside and will not be moved inside your home or yard.
- Lift gate services are included to safely unload heavy items.
- Inspect your shipment upon delivery. Do not sign for the delivery if the products are visibly damaged beyond repair. Refuse the delivery immediately and contact customer support.
- If minor damage is noted, document it on the delivery receipt and contact us for further instructions.
Important: Remote areas may experience additional delivery times or fees. Please contact us if you suspect your area qualifies as remote.
Returns & Exchanges
Small Parcel Items
Our 30-Day Return Policy applies to all small parcel items. You may return new, unused items within 30 days of delivery for a full refund or exchange. Items must be returned in their original condition and packaging.
- Initiating a Return: Contact our customer service team with your order number and reason for return to start the process. We will provide instructions and a return shipping label.
- Return Shipping Costs: Customers are responsible for all return shipping fees on small parcel items, unless the return is due to an error on our part. These fees are non-refundable, so please verify your order carefully.
- Refunds: Once your return is received and inspected, we will notify you via email, and your refund will be processed to your original payment method.
- Damaged or Defective Items: If you receive a damaged or defective item, contact us immediately. We will arrange for a replacement and cover the return shipping cost.
- Exchanges: To exchange an item for a different size or color, initiate a return and place a new order for your desired item.
LTL Shipments
For LTL shipments, please note that return shipping costs are higher. Additionally, items must be returned on the original pallet—properly strapped and secured just as they were received. Please review the following important details for LTL returns:
- Items must be repackaged on the original pallet in the same secure configuration as delivered.
- If items are not returned in their original condition, additional fees or restocking charges may apply.
- Due to the nature of LTL shipments, expect higher shipping costs and the potential for a restocking fee.
- We recommend confirming your order details carefully before finalizing your purchase to avoid return complications.
Frequently Asked Questions
Q: What happens if I’m not home during delivery?
If you’re not available when your delivery arrives, our LTL carrier will reschedule the delivery for a later time or date. This may incur additional fees. To avoid delays, please ensure that someone 18 or older is available to sign for your package, or arrange for a trusted neighbor or secure drop-off location. Keeping your contact details updated is key to receiving timely notifications.
Q: Can I track my order?
Yes! Once your order ships, you’ll receive an email with a tracking number and a link to monitor its status in real time. You can also visit our Order Tracking Page for the latest updates. If tracking information isn’t updating or you have concerns, please contact our support team immediately.
Q: What if my shipment is damaged?
We strive for every order to arrive in perfect condition. If you notice that your shipment is visibly damaged beyond repair, do not sign for the delivery. Refuse the delivery immediately and contact our customer support with your order number and photos of the damage. This ensures we can quickly initiate a replacement or refund. If the damage is minor, note it on the delivery receipt and then contact us for guidance.
Q: What should I do if my order is delayed?
While we work hard to deliver on schedule, delays can sometimes occur due to weather, traffic, or unforeseen issues. If your order hasn’t arrived within the estimated timeframe, please review your tracking details. If there is a significant delay or any discrepancy, contact our support team so we can resolve the issue promptly.
Q: Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact our customer support as soon as possible. We will do our best to accommodate your request; however, if your order has already shipped, changes may not be possible.
Q: How do you handle orders for remote areas?
For orders delivered to remote areas, additional delivery times or fees may apply. Our carriers will notify you if your location qualifies as remote. If you have any concerns or suspect extra charges, please reach out to our support team for clarification.
Q: How can I contact customer service?
You can reach our customer service team by phone or email. For immediate assistance, please call 951-977-8222 or email info@bestofbackyard.com. We’re here to help with any questions or concerns regarding your order.
Contact Us
Have questions about shipping or returns? We're here to help.
Phone: 951-977-8222
Email: info@bestofbackyard.com
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