For over 75 years, Dimplex has been the trusted name for electric heating. Today, they remain the market leader in the creation and manufacture of energy efficient electric heating appliances and systems with a portfolio of more than 700 products. Their experience and expertise is matched by a deep rooted and continuous investment in new ideas, modern design, and ongoing innovation to deliver market defining heating and air treatment. Dimplex also work closely with industry groups and the government to consult on energy use in order to help shape all our futures. 

Yes, electric fireplaces are safe for indoor use. They don’t produce flames, carbon monoxide, or harmful gases. There’s no combustion, so there’s no need for venting. Most models are cool to the touch and certified by safety agencies like UL or CSA, making them safe for homes with kids and pets.

No, electric fireplaces don’t need a chimney, flue, or vent. They don’t burn fuel or produce smoke, so there’s nothing to exhaust. This makes them easy to install in any room with a standard outlet, including apartments, condos, and basements.

Most electric fireplaces can heat rooms up to 400 square feet. Models with infrared heaters may cover larger areas. They’re designed for zone heating, so they’re ideal for bedrooms, living rooms, and offices where you want targeted warmth.

Yes, you can safely mount a TV above most electric fireplaces. They don’t emit heat upward, so electronics aren’t affected. Just follow the clearance guidelines in your unit’s manual to ensure proper spacing and airflow.

Yes, electric fireplaces are generally cheaper to operate than gas. They use electricity efficiently and don’t require fuel, venting, or annual servicing. Operating costs depend on your local power rates but are typically low for supplemental heating.

No permit is needed for plug-in electric fireplaces. They’re considered appliances, not permanent fixtures. If you’re installing a built-in model that requires hardwiring, check with your local building codes or consult a licensed electrician.

No, the glass front stays cool to the touch. Heat is released from a separate vent, usually at the top or bottom of the unit. This makes electric fireplaces safe for homes with children and pets.

Check if it’s plugged in and the outlet works. Make sure the power switch is on. If it still won’t start, unplug it for 5 minutes and try again. If that fails, contact Dimplex support with your model and serial number.

If the heater is on but no warm air comes out, the blower might be blocked or the heating element may be faulty. Clean the air filter and check for obstructions. If the issue continues, the unit may need servicing.