Shipping, Returns & FAQs

Welcome to Best of Backyard! We are dedicated to offering you a seamless and modern shopping experience. Below you’ll find comprehensive details about our shipping methods, our hassle‐free returns process, and answers to frequently asked questions.

Shipping Information

Small Parcel Shipping

We partner with trusted carriers such as USPS, FedEx, and UPS to deliver your smaller items—like grill tools and accessories—efficiently. Delivery typically takes 1-4 business days after processing.

  • Orders are processed within 24-48 hours; orders placed before noon are often processed on the same day.
  • Enjoy free shipping on orders over $59.99; orders below this threshold incur a flat fee of $9.99.
  • For orders exceeding $400, a signature is required. Ensure someone 18+ is available to sign.
  • All small parcel shipments are tracked. You will receive an email with tracking details once your order ships. Track your order here.

LTL Freight Shipping

For larger items such as grills and outdoor kitchens, we use LTL (Less Than Truckload) freight. These shipments are palletized for secure transport and delivered curbside.

  • LTL carriers will contact you to schedule a delivery window—please verify your phone number for timely notifications.
  • Shipments are delivered curbside and will not be moved inside your home or yard.
  • Lift gate services are provided to safely unload heavy items.
  • Inspect your shipment upon delivery. If items are visibly damaged beyond repair, refuse the delivery immediately and contact customer support.
  • If minor damage is noted, document it on the delivery receipt and contact us for further instructions.
Important: Remote areas may experience additional delivery times or fees. Contact us if you suspect your area qualifies as remote.
Shipping Note: All packages are securely packed to ensure safe delivery. Please double-check your shipping address for accuracy.

Returns & Exchanges

Small Parcel Items

Our 30-Day Return Policy applies to all small parcel items. To be eligible, items must be new, unused, and returned in their original condition and packaging within 30 days of delivery.

  • Initiate a Return: Contact our customer service team with your order number and reason for return. We'll provide detailed instructions and a return shipping label.
  • Return Shipping Costs: Customers are responsible for return shipping fees on small parcel items, unless the error is on our part.
  • Refunds: Once your return is received and inspected, we will notify you via email and process your refund to your original payment method.
  • Damaged/Defective Items: If you receive a damaged or defective item, contact us immediately. We'll arrange for a replacement and cover the return shipping cost.
  • Exchanges: For exchanges (different size or color), initiate a return and then place a new order for your desired item.
Return Processing Timeline: Refunds are typically processed within 5-7 business days after your return is inspected.

LTL Shipments

For LTL shipments, please note that return shipping costs are higher. Items must be returned on the original pallet—properly secured and in the same configuration as delivered.

  • Repackage items on the original pallet in the same secure configuration as delivered.
  • If items are not returned in their original condition, additional fees or restocking charges may apply.
  • Expect higher shipping costs and the potential for a restocking fee.
Please review your order details carefully before finalizing your purchase to avoid return complications.
Special Return Guidelines: For bulk or special orders, returns are subject to additional inspection and restocking fees. Ensure all items are intact and properly packaged. Contact our support team immediately if any discrepancies are found.

Frequently Asked Questions

What if I’m not home during delivery?

If you're not available when your delivery arrives, our LTL carrier will reschedule the delivery for a later time or date. This may incur additional fees. To avoid delays, ensure someone 18 or older is available to sign.

Can I track my order?

Yes! Once your order ships, you'll receive an email with a tracking number and a link to monitor its status in real time. You can also track your order here.

What if my shipment is damaged?

If your shipment is visibly damaged beyond repair, do not sign for the delivery. Refuse the shipment immediately and contact customer support with your order number and photos of the damage. For minor damage, note it on the delivery receipt and contact us for guidance.

How can I contact customer service?

You can reach our customer service team by phone at 951-977-8222 or email at info@bestofbackyard.com. We're here to help with any questions or concerns.

Contact Us

Have questions about shipping, returns, or anything else? We're here to help.

Email Us