Shipping & Returns for Small Parcel Items

Welcome to Best of Backyard, where we strive to enhance your outdoor living with our curated selection of products. This policy provides detailed information on shipping and returns specifically for small parcel items, ensuring a seamless shopping experience from browsing to delivery and, if necessary, returns.

Standard Shipping

• Free Shipping: Best of Backyard offers free standard shipping on all small parcel items within the contiguous United States, with a minimum purchase of $60.
• Delivery Timeframe: Most small parcel orders are processed and shipped within 1-2 business days. Delivery times may vary, typically ranging from 3-7 business days after dispatch, depending on your location.
• Order Tracking: After your order is shipped, you will receive a confirmation email containing a tracking number, allowing you to monitor the delivery status of your parcel.

Shipping Exclusions and Limitations

• We do not ship to PO Boxes, APO/FPO addresses, or internationally for small parcel items.
• Expedited shipping options are not available for small parcel items.

Returns Policy for Small Parcel Items

• 30-Day Return Policy: You may return new, unused small parcel items within 30 days of delivery for a full refund or exchange. Items must be returned in their original condition and packaging.
• Initiating a Return: Contact our customer service team with your order number and reason for return to start the process. We will provide instructions and a return shipping label.
• Return Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to an error on our part.
• Refunds: Once your return is received and inspected, we will notify you via email, and your refund will be processed to your original payment method.
• Damaged or Defective Items: If you receive a damaged or defective item, contact us immediately. We will arrange for a replacement and cover the return shipping cost.
• Exchanges: To exchange an item for a different size or color, initiate a return and place a new order for your desired item.

Shipping & Returns for LTL (Less Than Truckload) Orders

When it comes to enhancing your outdoor space with large items from Best of Backyard, we use freight shipping to handle large orders with care. This shipping method ensures the safety and efficiency of delivering larger items to your location.

What to Expect with Freight Delivery

• Pallet Shipping: Most large items are shipped on pallets to ensure safety during transit.
• Curbside Delivery: Standard freight delivery offers free curbside service. Plan to have at least two people available to assist with moving your new purchase to its final location.
• Delivery Appointments: For carriers that schedule deliveries, you'll need to be present to sign for the delivery.
• Contact Information: Ensure you provide a valid contact number at checkout for delivery arrangements.

At the Time of Delivery

• Inspection is Key: Inspect your shipment for any missing or damaged items upon delivery. Note discrepancies before signing the delivery documents and contact us immediately at 951.977.8222 if issues arise.
• Non-Appointment Deliveries: If your carrier does not schedule delivery, you will be provided an estimated delivery date, and we recommend being home to inspect the delivery.

Shipping to Remote Areas

• Additional Fees: Remote or difficult-to-access locations may incur extra shipping fees. Our team will notify you if any apply.
• Responsibility to Inform: If you anticipate delivery challenges (e.g., narrow roads), inform us at purchase to avoid additional costs.