WHO WE ARE

At Best of Backyard, we are passionate about transforming outdoor spaces into exceptional extensions of your home where memories are made, and moments are cherished. Founded on the principles of quality, innovation, and service, our mission is to bring the comfort and elegance of indoor living to the great outdoors.

Our journey began with a simple vision: to offer the finest outdoor furniture, grills, and accessories that enable families and friends to gather, relax, and enjoy life’s best moments together. With an unwavering focus on quality craftsmanship, durability, and design, we curate a selection of products that not only stand the test of time but also enhance the beauty and functionality of any outdoor space.

From luxurious outdoor seating arrangements to state-of-the-art grilling stations, and from ambient lighting to decorative accents, Best of Backyard is your ultimate destination for everything you need to create your dream backyard. We partner with leading manufacturers and employ a team of design experts to ensure our collection meets the highest standards of style and performance.

Item Info, Pricing, Discounts & Coupon Codes, Shipping & Returns

Item Info

At Best of Backyard, our selection spans a wide range of outdoor living essentials, including luxurious seating sets, high-performance grills, atmospheric lighting, and decorative accessories. Each item is carefully chosen for its quality, durability, and design appeal, ensuring it meets our customers’ expectations for style and functionality. Detailed product information is available on our website, including dimensions, materials, care instructions, and user reviews, to help you make informed decisions about your purchases.

Please Note: While we strive to provide the most accurate and up-to-date information for all our products, Best of Backyard is not responsible for typographical errors or outdated information presented on our website or in our marketing materials. We are committed to continuous improvement and regularly update our site to reflect product changes, availability, and corrections as soon as they are identified. However, we advise our customers to confirm any critical product details with our customer service team before making a purchase decision, to ensure satisfaction and avoid any inconvenience.

 Pricing

Best of Backyard reserves the right to change item pricing or information at any time. Due to the dynamic nature of our inventory and market conditions, prices listed on our website may not always reflect the most current rates. If an item is ordered off the internet before we have updated our prices, the purchaser will be notified and given the option to either cancel their order or pay the price difference. Conversely, if the price of an item is reduced after a purchase has been made, Best of Backyard will not issue a refund for the difference.

Price Match Policy:

We are committed to offering you the best value for your money. If you find a lower price on an identical item from a local or online retail competitor (including shipping and delivery fees), please present us with the competitor’s current advertisement, or show us a printout, photo, smartphone display, or app. We’ll match their price. However, if the competitor’s price is below our cost (including shipping and handling), we will offer you the product at our cost plus shipping and handling with proof of price. Our Price Match Policy is designed to ensure you always get the best price when shopping with us.

Quote Policy:

When you receive a quote from Best of Backyard, the prices provided are valid for 7 days from the date the quote is issued, except in cases of special pricing, promotional items, or when there is a price increase from the manufacturer. Should there be a price increase from the manufacturer after a quote is provided but before an order is placed, your quote will be adjusted to reflect the new pricing. The sales representative you are working with will follow up with you to discuss available options and next steps.

MAP Pricing Policy:

In adherence to the guidelines set forth by our manufacturers, Best of Backyard honors the Minimum Advertised Price (MAP) policy. This policy ensures that our advertised prices on certain branded products are not set below a minimum amount as dictated by the manufacturers. The MAP policy is designed to maintain a fair market value for all products and prevent price-based competition that could be detrimental to the brand’s reputation and the perceived value of the products.

While this means some products are exempt from additional discounts or promotional coupon codes, Best of Backyard is committed to offering the best possible prices within these parameters. Our aim is to ensure that our customers receive exceptional value, even when MAP policies are in effect.

Discounts & Coupon Codes

How to Access Exclusive Deals:

  1. Subscribe to Our Newsletter: Join our community to get first dibs on exclusive discounts, special offers, and insider sales directly to your inbox. It’s your regular update on how to make your backyard the envy of the neighborhood without stretching your budget.
  2. Seasonal Promotions: With our seasonal promotions, you can upgrade your outdoor setting at a fraction of the cost. From summer BBQ essentials to cozy winter fire pits, we time our discounts to ensure you get the right products at the right time.
  3. Limited-Time Coupons: Keep an eye out for our limited-time coupon codes. Apply them at checkout to save on select items. Whether you’re revamping your patio or looking for the perfect outdoor lighting, these deals are designed to provide maximum value.

Navigating Discounts & Coupons:

  • Product Exclusions: While we strive to apply discounts across our wide range of products, note that some items, especially those under manufacturer’s Minimum Advertised Price (MAP) policies, may be exempt from additional discounts.
  • Usage: Applying your discount or coupon is simple. Select your items, proceed to checkout, and enter your code in the specified field. Your savings will be applied to eligible items instantly.

Our Promise:

We are dedicated to offering not just the best products but also the best deals. If you have any questions about our discounts, coupons, or how to maximize your savings, our customer service team is here to assist you every step of the way.

Shipping & Returns Small Parcel:

Welcome to Best of Backyard, where we strive to enhance your outdoor living with our curated selection of products. This policy provides detailed information on shipping and returns specifically for small parcel items, ensuring a seamless shopping experience from browsing to delivery and, if necessary, returns.

Standard Shipping:

  • Free Shipping: Best of Backyard offers free standard shipping on all small parcel items within the contiguous United States. With a minimum purchase of $60.
  • Delivery Timeframe: Most small parcel orders are processed and shipped within 1-2 business days. Delivery times may vary, typically ranging from 3-7 business days after dispatch, depending on your location.
  • Order Tracking: After your order is shipped, you will receive a confirmation email containing a tracking number, allowing you to monitor the delivery status of your parcel.

Shipping Exclusions and Limitations:

  • Currently, we do not ship to PO Boxes, APO/FPO addresses, or internationally for small parcel items.
  • Expedited shipping options are not available for small parcel items.

Returns Policy for Small Parcel Items

30-Day Return Policy:

  • You may return new, unused small parcel items within 30 days of delivery for a full refund or exchange. Items must be returned in their original condition and packaging.
  • Initiating a Return: To begin the return process, please contact our customer service team with your order number and reason for return. We will provide you with detailed instructions and a return shipping label.

Return Shipping Costs:

  • Customers are responsible for the return shipping costs. Best of Backyard will deduct the cost of return shipping from your refund unless the return is due to an error on our part (e.g., you received an incorrect or defective item).

Refunds:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement and cover any shipping costs associated with returning the defective item.

Exchanges:

  • If you need to exchange an item for the same item in a different size or color, please initiate a return and place a new order for the item of your choice.

Shipping & Returns Policy for LTL (Less Than Truckload) Orders:

When it comes to enhancing your outdoor space with large items from Best of Backyard, our shipping process ensures that your large items and orders are handled with care and efficiency. For smaller items, we rely on trusted carriers like UPS and FedEx, but for the larger pieces that transform your backyard into a haven, we employ freight shipping. This method is tailored for the bulk and weight of our larger products and requires a bit of preparation on your part.

What to Expect with Freight Delivery:

  • Pallet Shipping: Most large items are shipped on pallets to ensure their safety during transit.
  • Curbside Delivery: Our standard freight delivery offers free curbside service. This means the freight driver will leave the pallet at the curb of your residence. From there, it’s up to you to move your new purchase to its new location in your home or backyard. Please plan to have at least two people available to assist.
  • Delivery Appointments: Unlike smaller parcel deliveries, freight shipments typically do not include a pre-scheduled delivery call. However, for carriers that do schedule, you’ll need to be present to sign for your delivery. These carriers provide a semi-truck with lift gate services to place your items safely at the curb.
  • Contact Information: It’s imperative to provide us with your best contact number at checkout. For scheduled deliveries, this is the number the shipping company will use to reach you to arrange your delivery window.

At the Time of Delivery:

  • Inspection is Key: Upon delivery, inspect your shipment for any missing or damaged items. Note any discrepancies on the delivery documents before signing. If you find any issues, please contact us immediately at 951.977.8222. You have a 5-calendar-day window from the date of delivery to report any damaged items to us. If you notice multiple items are damaged, you have the right to refuse the entire shipment.
  • For Non-Appointment Deliveries: If your carrier does not schedule delivery, you won’t receive a specific delivery day and time but will be given an estimated delivery date. While a signature may not be required, we recommend being home when the delivery arrives to inspect and move your items.

Shipping to Remote Areas:

  • Additional Fees: Delivery to remote or difficult-to-access areas may incur additional shipping fees. This applies even to orders qualified for free shipping. Should your delivery location require extra charges, our customer service team will contact you promptly.
  • Responsibility to Inform: If you are aware of potential delivery challenges, such as narrow roads or unestablished locations, it’s crucial to inform us at the time of your purchase. Best of Backyard is not liable for additional shipping costs incurred if a delivery cannot be completed due to accessibility issues. Additionally, in-home delivery services are not standard and may incur extra charges if available.

By keeping these points in mind and preparing accordingly, you can ensure a smooth and successful delivery of your large items from Best of Backyard. Our goal is to make the process as hassle-free as possible, allowing you to enjoy your new outdoor features with minimal delay. For any questions or further assistance, please don’t hesitate to reach out to our customer support team at 951.977.8222.

Last Updated: 02/01/2024

Best of Backyard Privacy Policy

OUR PRIVACY POLICY

At Best of Backyard, we are committed to protecting the privacy and security of our customers and visitors. This Privacy Policy explains how we collect, use, protect, and share information about you, gathered through our website and any related services. By using our site, you consent to the data practices described in this policy.

Information Collection:

We collect information from you in several ways, including when you:

  • Make a purchase on our site.
  • Sign up for our newsletter.
  • Participate in promotions or surveys.
  • Contact us with questions or feedback.

This information may include your name, email address, phone number, shipping and billing addresses, payment details, and any other information you choose to provide.

Information Use:

The information we collect is used to:

  • Process and fulfill your orders.
  • Communicate with you about your orders, questions, and comments.
  • Provide customer support.
  • Send you promotional materials or other communications if you have opted in.
  • Improve our website, products, and services.

Information Sharing:

Best of Backyard does not sell, rent, or lease your personal information to third parties. We may share information with third-party service providers who perform services on our behalf, such as shipping, payment processing, and email delivery. These service providers are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your information if required by law, to enforce our site policies, or protect ours or others’ rights, property, or safety.

Data Security:

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include SSL technology to encrypt data during transmission and secure storage of your personal information.

Cookies and Tracking Technologies:

Our website uses “cookies” and similar tracking technologies to enhance your experience and gather information about visitors and visits to our websites. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

Your Choices:

You can opt-out of receiving promotional emails from us by following the unsubscribe instructions included in each email. You may also update your personal information or deactivate your account through your account settings on our website.

Children’s Privacy:

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy:

Best of Backyard reserves the right to update this privacy policy at any time. When we do, we will post the revised policy on this page and update the “Last Updated” date. Your continued use of our site following the posting of changes constitutes your acceptance of those changes.

Contact Us:

If you have questions or concerns about our privacy practices, please contact us at:

info@bestofbackyard.com  or 951.977.8222

Understanding Our Data Practices

Information from Third Parties

We might get information about you from other sources like our business partners, public databases, and social media platforms. This helps us enhance the services we offer you.

Automatic Data Collection

When you use our services, we and our partners automatically gather data related to how you interact with our services. This includes:

  • Device and Usage Information: Such as your IP address, the type of device you’re using, its operating system, and how you navigate and use our services.
  • Location Data: We estimate your location from your IP address to tailor your experience.
  • Cookies and Similar Technologies: We use cookies (small text files on your browser) and similar tools like web beacons (tiny graphics) to recognize you, remember your preferences, and provide a personalized experience.

How We Use Collected Data

  • Improving Services: To make your experience better and fix any issues.
  • Security and Fraud Prevention: To keep your data safe and protect against unauthorized use.
  • Communication: To respond to your inquiries and send you updates or promotional materials, if you’ve agreed to receive them.

Sharing Your Information

  • With Service Providers: We share information with companies that help us provide our services, like payment processing or delivering emails.
  • Publicly or With Your Consent: For example, if you post in public forums or agree to share your information for promotional activities.
  • During Business Transfers: If our business is sold or merged, your information may be transferred to the new owners.

Your Choices and Controls

  • Cookies: You can set your browser to refuse cookies or alert you when cookies are being sent.
  • Personal Information: You can request access to or correction of your personal information we hold.
  • Communication Preferences: You can opt-out of receiving promotional emails from us at any time.

Security Measures

We take steps to protect your information but remember that no internet transmission is entirely secure.

Updates to Our Practices

We may update this summary, so please check back for the latest on how we collect, use, and share your information.

For more detailed information or if you have questions, don’t hesitate to contact us at 951.977.8222.

Last Updated: 02/01/2024

Comprehensive Overview of Our Practices

Engaging with Our Services

When you interact with our services, whether by browsing our products, making a purchase, or using our chat features, you’re entrusting us with certain information. Here’s a brief overview of how we handle this responsibility across various interactions:

Creating and Enjoying Your Account

  • Personal Touch: From the moment you sign up or make a purchase, we’re collecting only what’s needed to ensure your experience is seamless and personalized—think name, contact details, and payment info, handled with utmost care.
  • Control at Your Fingertips: Your account settings are your personal dashboard for managing how we communicate with you and how your information is used. Want less email? No problem. Prefer to browse anonymously? You got it.

Support and Feedback: We’re All Ears

  • Here to Help: Whether you’re reaching out with a question or need assistance, your insights fuel our improvements and help us tailor our support directly to your needs.
  • Join the Conversation: Your opinions are gold. Through surveys and feedback channels, you have the power to shape the future of Best of Backyard. Participation is always optional but always appreciated.

Safeguarding Your Journey

  • Fort Knox-Level Security: Your trust is not something we take lightly. We employ robust security measures to protect your data, ensuring only encrypted and secure interactions.
  • Lawful and Fair: On the rare occasion we need to share your data (think legal requirements), we do so responsibly, with your security and privacy as our guiding principles.

Sharing Your World

  • Community and Reviews: Your voice matters. When you share reviews or participate in forums, you’re helping fellow customers navigate their choices. Just remember, this info is public, so consider your privacy when posting.

Evolving with You

  • Keeping You in the Loop: As we grow and evolve, so do our policies. We promise to keep you informed about any changes, ensuring you’re always in the know.

Empowering Your Choices

  • Your Data, Your Rules: Access, update, or correct your personal info anytime. It’s your data, and you’re in the driver’s seat.
  • Opt-Out Anytime: Not feeling our emails? Opt-out with a simple click. Your preferences matter to us.

Need to Chat? We’re Here

Got questions or feedback? Our team is just a call or click away. Reach out, and let us make your Best of Backyard experience even better.

Get in Touch: Dial 951.977.8222 for support that’s as reliable and friendly as your next backyard gathering.