Welcome to Best of Backyard Our Store is located in Riverside, CA

Call 951-977-8222 or email info@bestofbackyard.com. A specialist (not a bot) will respond—usually the same business day (Pacific Time). Need layout help? We can review plans, verify cutouts/clearances, and in SoCal we can even tape out your island on site.

Yes—orders over $60 ship free to the contiguous U.S. Orders $60 & under ship $9.99 flat-rate. Oversized/custom/clearance items may have special handling. Alaska/Hawaii ship small-parcel only with a quoted surcharge; we can ship to U.S. freight forwarders for international orders.

You have 30 days from delivery for eligible items that are new, unused, uninstalled, and in original packaging. Return shipping is customer-paid unless it’s our error/defect; freight returns must go back on the original pallet. Refunds are issued 5–7 business days after inspection. A 10–25% restocking fee may apply for opened/missing parts. Custom/made-to-order and marked non-returnable items aren’t eligible.

To cancel or change an order on Bestofbackyard.com, you can follow these steps:

1. Log into your account on the Bestofbackyard.com website.
2. Go to the “My Orders” section of your account.
3. Find the order that you would like to cancel or change and click on “View Order”
4. Look for a button or link that says “Cancel” or “Change” and follow the prompts.
5. If you don’t see any option to cancel or change the order, you should contact the customer service of Bestofbackyard.com as soon as possible.

Please note that not all orders may be able to be canceled or changed, especially if they have already been processed and shipped. And also, you should check the company’s policy on their website before cancelling or changing the order.

• Small parcel (UPS/FedEx/USPS): door delivery, tracking on all shipments; orders over $400 may require adult signature.

• Freight (large/heavy items): ships palletized, includes curbside + liftgate. Carriers do not move items to patios, backyards, or indoors—please have 1–2 helpers ready. Most freight carriers call/text to schedule a window (use a good phone number at checkout). Missed appointments can trigger redelivery/storage fees charged by the carrier.

• Remote/limited-access areas (islands, narrow/unpaved roads, high-rises without elevator, gated communities) may require extra arrangements/fees—tell us at checkout so we can plan.

Yes. We review plans (cutouts, ventilation, utilities, clearances), recommend licensed installers, and in SoCal can tape out layouts.
We’ll consider price-match requests from authorized dealers (current quote/live link required; eligibility depends on brand policy and stock).
We source replacement parts and assist with warranty claims for the brands we carry—and keep you updated on ETAs for backorders/pre-orders.