The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
ATTENTION: Company Policies For Warranty and Returns
Shipping & Delivery
At this time, Best Of Backyard ships merchandise to locations within the 48 contiguous United States, and Alaska, Hawaii, Canada at additional shipping costs. Please contact Best Of Backyard for additional shipping costs. Best Of Backyard uses a variety of freight shipping companies. Delivery is usually within 2 weeks of the order placement. Customers will be notified by phone and/or email of the tracking info and the E.T.A. . The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Accepting a Freight Shipment
How should you prepare to receive freight items?
The customer will receive a phone call and/or email with the tracking info for delivery of all freight shipments. Someone must be present to sign for the shipment. Please make sure to inspect for damage before signing the delivery receipt.
When the driver arrives, it is within the consignee’s right to not let the driver leave until the item’s outer and inner packaging have been inspected for any damages. If damages are visible, take photos, take notes and inform the driver to take notes of said damages. Then, ask the driver to return to shipper the item(s) and inform Best of Backyard right away.
Remote or hard-to-reach areas (example: Martha’s Vineyard, etc.) may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges. It is the customers responsibility to inform us of any problems with this type of delivery at the time of purchase. Best of Backyard is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In-home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.
Reporting Damage During Shipment
The customers are asked to be sure and note any obvious damage on the delivery receipt. In some cases concealed damage does occur. In this case please notify Best of Backyard within 5 days of receipt. If Best of Backyard is not notified within 5 days of delivery, we can not be held responsible for any damages that occurred during shipping. The customer will have to deal directly with the delivery carrier for damages not reported within 5 days of receipt.
If a customer is not satisfied with the product they received, they should contact Best of Backyard within 10 days of delivery. All items being returned must be packaged by the customer for shipping. The customer is responsible for actual shipping charges to and from the customer and a 20% restocking fee. All returns must be accompanied by a return authorization number issued by a customer service representative. The credit for the returned item will be issued back to the customer within 2 weeks of the time it is received back at our facility to allow proper time for items to be inspected and returned back into inventory after it is received. No refunds will be issued for items outside of the 30 day return window.This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Best Of Backyard and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Best Of Backyard believes that customer conduct violates applicable law or is harmful to the interests of Best Of Backyard and its subsidiaries.
Best Of Backyard charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
BEST OF BACKYARD does not warranty for commercial or institutional use. All warranties apply to original purchaser and begin at the date of purchase.
The warranty does NOT cover damage caused by ammonia, harsh abrasive cleaners, pool chlorine, suntan oils, blocks/or lotions and other harsh chemicals.
The warranty does NOT cover accidental damage such as fire, wind, freezing or weather damage caused by nature and any damage caused by unreasonable use or abuse.
The warranty does not cover rusting and or oxidation of furniture resulting from exposed metals that have been scratched, chipped, or not properly maintained. Rust seepage or bleeding form crevices or hidden surfaces inherent in some ornate designs. Any patio furniture placed for a period of time within five miles of salt water, pool/coastline, and hard water deposits or calcium build up due to minerals found in regional water supplies are NOT warranted. Due to the unique nature of hand applied finishes, fading and wearing is not included in this warranty. In addition, our warranty does not cover cast iron rusting, rocker, and swivel mechanisms, and glass or leg levers. A change in manufacture is beyond the control of BEST OF BACKYARD.