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Store in Riverside, CA

9901 Indiana Ave Unit 109,

Riverside, CA 92503

Information questions

Frequently Asked Questions

How can I return an item?

At Best of Backyard, we want our customers to be completely satisfied with their purchase. If for any reason you are not happy with your purchase, we offer a 30-day return policy for most items.

Eligible items for return include:

  • Items that are in new and unused condition
  • Items that are not assembled or modified in any way
  • Items that are in their original packaging, with all parts and accessories

Non-eligible items for return include:

  • Custom or special-order items
  • Items that have been assembled or modified
  • Items that are not in their original packaging or are missing parts or accessories

To initiate a return, please contact our customer service team at info@bestofbackyard.com or 951.977.8222  . They will provide you with instructions on how to return your item(s) and issue a return authorization.

Once we receive the returned item(s), we will process your refund or exchange. Please note that original shipping charges are non-refundable.

We stand behind the quality of our products, and we want our customers to be completely satisfied. If you have any issues with your purchase, please contact us and we will do our best to make it right.

Thank you for choosing Best of Backyard

Where can I view my sales receipt?

To view your sales receipt for Bestofbackyard.com, you can follow these steps:

  1. Log into your account on the Bestofbackyard.com website.
  2. Go to the “My Orders” section of your account.
  3. Find the order for which you would like to view the receipt and click on “View Order”
  4. The sales receipt should be available for download or view as a PDF document.

If you have any difficulty accessing your receipt or if your order was placed as a guest, you should contact our customer service  for assistance. We will be able to provide you with a copy of your receipt.

Will you restock items indicated as “out of stock?”

The availability of restocking items that are indicated as out of stock on Bestofbackyard.com will depend on the specific item and the company’s inventory management.

In general, some items may be restocked at a later date, while others may be discontinued and never restocked.

Customers can contact our customer service team  to inquire about the restocking of a specific item. We can  also provide you with an estimated restocking date if the item is planned to be restocked in the future. Additionally, we may also suggest alternative options or similar items that are currently available.

Where can I ship my order?

You can ship your order to any address within the 48 states of the US, except for Hawaii and Alaska.

How can I cancel or change my order?

To cancel or change an order on Bestofbackyard.com, you can follow these steps:

  1. Log into your account on the Bestofbackyard.com website.
  2. Go to the “My Orders” section of your account.
  3. Find the order that you would like to cancel or change and click on “View Order”
  4. Look for a button or link that says “Cancel” or “Change” and follow the prompts.
  5. If you don’t see any option to cancel or change the order, you should contact the customer service of Bestofbackyard.com as soon as possible.

Please note that not all orders may be able to be canceled or changed, especially if they have already been processed and shipped. And also, you should check the company’s policy on their website before cancelling or changing the order.

Information About Us

Contact Us for Any Questions

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    About

    Best of Backyard

    At Best of Backyard, we are a family- operated business founded in 2009 by Michael Cadle. Our goal is to provide our customers with the best products and expert advice to turn their backyard into a personal paradise.

    We understand that the backyard is an extension of your home, a place for entertainment, relaxation, and connection with nature. That’s why we have meticulously researched and handpicked our selection of products from outdoor furniture, grills, fire pits, BBQ components and more, to ensure they meet the highest standards of quality and durability.

    Our website is designed to be user-friendly and easy to navigate, making it simple for you to find the perfect addition to your backyard. Our team of experts is always available to answer any questions and provide personalized recommendations to fit your specific needs and style.

    At Best of Backyard, customer satisfaction is our top priority. Our dedicated customer service team is committed to providing you with the best experience possible, from the moment you place your order to well after delivery. We offer free shipping on most orders and a 30-day return policy for your convenience.

    We would like to take this opportunity to thank you for supporting a small business like us. Your support allows us to continue providing top-notch products and service to our valued customers. Thank you for choosing Best of Backyard. With over a decade of experience, we look forward to helping you create a backyard that exceeds your wildest dreams.

     

    BEST OF BACKYARD

    Thank you for your support over the years.

    2009
    FOUNDING YEAR
    20,000+
    HAPPY COSTUMERS
    15+
    BRANDS
    1
    LOCATION
    10+
    TEAM MEMBERS
    750+
    BBQ ISLANDS MADE